UOPX alumni spotlight: Nelson Riera 

Nelson Riera (BSIT, 2022) is used to teaching himself. First, he learned computers after falling in love with them in his 20s. He went on to take up the role of tech support for friends and family before eventually making a living out of it, finding full-time work in tech support and system administration.

Next, he taught himself English so that he could pursue more opportunities to work with American tech companies operating in his native Argentina. That’s how he ultimately made his way to a U.S.-based tech company as a specialized technician providing support for Microsoft® products.

Then, when Riera took a work trip to Dallas and fell in love with the city, he knew it was up to him to make the move. Here’s how he became a Texan and a college graduate. 

Coming to America

Riera’s self-taught skills had helped him land full-time work, so whether out of a lack of perceived necessity or a lack of time and availability, he ultimately decided against pursuing a university-level degree in Argentina. (Although he did take a few courses.) 

All that changed when he decided to move to Dallas. There, he found a sense of belonging — as well as professional opportunities.

“At the time, I needed either a degree or nine more years of experience [to move to the U.S.],” Riera says. Since much of his freelance work didn’t count toward the experience requirement, he decided to go back to school. 

But how? He didn’t see a way to work full time while going to an in-person school full time. There was one more complicating factor too. “My wife, Valeria, said, ‘If you’re planning to move, you should find a university in the U.S.,’” Riera says.

UOPX alumnus Nelson Riera

Nelson Riera (BSIT, 2022)

Riera saw the sense in her advice, so he did what he does best: He started researching to find an institution that could check all his boxes. That’s where University of Phoenix came in. Offering flexibility through its online format, it would allow Riera to go to school while balancing his full-time job — and he could get started right away.

“Some people call it fate,” says Riera. “Whatever you believe in or want to call it, college was not something in my plans — but everything aligned.”

He applied to the Bachelor of Science in Information Technology opens in new window program and immediately saw that, as much as he liked to teach himself, he still had a lot to learn. Having help along the way meant making the most of his potential. “University of Phoenix really wanted to help me,” he says.  

Making his own path

Right away, Riera found value in his courses, which focused on real-world skills he needed in his daily work. This meant taking advantage of University of Phoenix’s skills-mapped curriculum opens in new window and discovering not just what was relevant to his degree, but what was rising in importance. He recounts considering one specialization that was becoming less important when he found courses that instead focused on skills that would be more relevant in the future. “University of Phoenix is updating content, so it stays relevant to you and your career,” he says.

Skills weren’t the only thing Riera was able to leverage, thanks to UOPX. After he made the switch to the U.S. arm of Microsoft, he was also able to take advantage of tuition assistance and reimbursement options opens in new window

Additionally, he was able to apply much of his work and life experience toward his degree. Not only did that affirm the value of his self-taught skills, but it has formed an ethos he shares at work.

Jesus Gutierrez

Jesus Gutierrez

“Nelson is always learning new things,” says Riera’s colleague Jesus Gutierrez. “Nelson embodies this philosophy by proactively exploring new ways to improve workflows, enhance collaboration and support others.”

This approach extends beyond technology. In school, Riera didn’t limit himself to computer science but took courses in other subject areas like nutrition, which he is passionate about. That course, he says, has helped him understand his own diet. “I don't see how that wouldn't benefit anyone,” Riera says, “and I’d like to share that knowledge.”

Just as Riera’s education extends beyond the workplace, so does his eagerness to share with others. “Nelson's passion for knowledge is beyond normal,” says Agustin Gallegos, another colleague and fellow University of Phoenix alum. “He has a great ability to have eyes on everything. If he sees you are working on something he is not aware of, he is curious and asks about is.” Indeed, with his passion for other interests like motorbikes or gaming, says Gallegos, Riera draws from a deep well of knowledge to explain his perspective on other topics: “He always finds the right example to explain his point of view.”

That dedication is what helped Riera finish his degree — “with honors,” he adds proudly — and cross the stage during his Garland, Texas commencement, one of the first in-person graduation ceremonies held after the COVID-19 pandemic.

Still learning

Today, Riera is a proud Texan and employee at Microsoft, where he is a senior partner technical advisor. In his daily role, he helps delivery partners with technical support and administrative tasks — and even developing training modules to fill in gaps to make everyone’s work more efficient. He is especially keen on encouraging his colleagues to pursue education and upskilling, but it’s not just the workplace where he’s always growing.

“It’s not like you’re one person at work and one person at home,” says Riera. While he might still love to teach himself, he’s learned that finding community and support is crucial to finding yourself, he says.

“Nobody does it alone,” says Riera, “and I want to let others know that you can do it, and that University of Phoenix is here to help you do it.”

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ABOUT THE AUTHOR

Matt Bukowski is a writer and educator with an MFA in writing from American University. His professional writing career spans professional training, IT and software design, test prep, writing instruction, data narrative and PR. Matt lives in Virginia with his wife, three children, two cats and a stack of overdue library books.

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