Communicating with Compassion and Empathy
This four-hour Training Pathway is designed to assist your workforce with skills for fostering empathetic communication and managing emotional interactions in the workplace. Your employees can learn how to communicate with compassion, enhance empathetic interactions through active listening and manage emotions effectively during conversations. Training material includes practical exercises to solidify these techniques and help learners navigate emotional triggers with empathy.
Explore how to handle sensitive conversations in healthcare settings. Your workforce can discover communication techniques for difficult interactions with patients and their families, develop structured approaches to delivering bad news and manage emotional reactions effectively. Help address compassion fatigue by teaching recognition and mitigation strategies, including self-care plans to build resilience. Support a culture of empathy at work, promoting teamwork and employee satisfaction through daily empathy practices and strategic initiatives.
Skills you'll learn
- Applying empathy and emotional managment techniques to communicate effectively and foster positive and supportive work environments.
- Managing sensitive discussions, providing emotional support, and maintaining professional communication under challenging circumstances.
- Identifying the signs and symptoms of compassion fatigue, implementing self-care practices, and developing resilience to maintain emotional and professional well-being.
- Utilizing empathy and team collaboration to create a supportive and welcoming work environment.
Skill modules
Empathetic Communication and Emotional Management
- Active Listening
- Managing Emotions
Handling Sensitive Conversations in Healthcare
- Delivering Bad News
- Managing Emotional Reactions
Strategies for Mitigating Compassion Fatigue
- Recognizing Compassion Fatigue
- Mitigating Compassion Fatigue
Building a Culture of Empathy at Work
- Building Empathy Skills
- Creating an Empathetic Culture
Showcase your achievement
You will earn a Certificate of Completion and Skill Badge for each individual skill in this Skills Pathway when you've successfully completed each skill with a score of 85% or higher. Share your accomplishments by uploading them to your social media profiles, such as LinkedIn®¹.
¹ LinkedIn is a registered trademark of LinkedIn Corporation and its affiliates in the United States and/or other countries.
Frequently asked questions
What is a skill module?
A skill module teaches a single skill in four to eight hours
- A one-hour skill module teaches a single skill in about one hour.
Every type of skill module features one or more assessments and awards a shareable digital skill badge when completed with a score of 85% or better.
What is a Skills Pathway and what are the different types?
A Skills Pathway is a series of skills that can be learned over a period of time.
Prebuilt Pathway: A series of two or more existing skill modules that’s ready to launch today.
- Training Pathway: A series of two or more one-hour skill modules that does not prepare employees for a certification exam or help them earn recertification credits.
- Certification Pathway: Completing this Prebuilt Pathway can help employees prepare for a third-party certification exam.
- Recertification Pathway: Completing this Prebuilt Pathway can help employees earn recertification credits for a specific agency such as SHRM® and HRCI®.
Tailored Skills Pathway: Select multiple existing skill modules to create this Pathway. Skill modules and assessments can be modified slightly to accommodate the needs of your business.
Custom Skills Pathway: Our team will build completely new skill modules and assessments for your business and workforce.
SHRM is a registered trademark of Society for Human Resource Management. HRCI is a registered trademark of HR Certification Institute.
Does Communicating with Compassion and Empathy have any prerequisites?
There are no prerequisites. All levels and skill sets are welcome to take the Communicating with Compassion and Empathy non-college-credit Training Pathway.
What’s it like to participate in the Professional Development Communicating with Compassion and Empathy Training Pathway?
Communicating with Compassion and Empathy has four one-hour skill modules comprised of subjects like Building a Culture of Empathy at Work. Each module has a knowledge check and skill assessment where employees can demonstrate what they’ve learned. You can expect this Skills Pathway to take about four hours, and all modules are non-credit, 100% online and self-paced.