Developing Effective Customer Service for Business
Enhance employee skills in delivering exceptional customer service with this seven-hour Training Pathway. Help create positive customer experiences by evaluating customer needs, managing expectations and providing top-notch service to boost customer satisfaction and loyalty. Learners will analyze components of positive customer experiences, devise strategies for improved service delivery and develop methods to measure and assess customer satisfaction.
Support your customer service teams with practical strategies to lead teams, enhance performance and foster a customer-centric culture. Employees can learn to apply leadership skills, implement performance improvement strategies using data and develop training programs. This Pathway covers setting and meeting customer expectations, handling difficult situations, managing time, implementing service recovery and managing online interactions to provide improved customer service.
Skills you'll learn
- Evaluating customer needs, managing expectations, and delivering exceptional service to enhance customer satisfaction and loyalty.
- Applying practical strategies to lead customer service teams, enhance team performance, and foster a customer-centric culture.
- Utilizing essential techniques to communicate clearly, align needs with service delivery, and manage realistic customer expectations.
- Managing difficult customer behaviors, employing conflict resolution techniques, and maintaining composure under pressure to ensure positive outcomes.
- Utilizing time management tools, balancing multiple tasks, and ensuring customer interactions are given top priority to enhance satisfaction and loyalty.
- Identifying service failures, developing recovery plans, and restoring customer satisfaction.
- Applying practical strategies for handling digital communications, enhancing customer satisfaction, and resolving issues efficiently in online environments.
Skill modules
Creating Positive Customer Experiences
- Components of Customer Experience
- Enhancing Customer Satisfaction
Managing Customer Service Teams
- Leadership Skills for Customer Service Managers
- Improving Customer Service Team Performance
Setting and Meeting Customer Expectations
- Setting Customer Expectations
- Managing Difficult Customer Expectations
Handling Difficult Customer Situations
- Strategies for Handling Difficult Customers
- Conflict Resolution Skills
Managing Time to Prioritize Customer Experience
- Time Management Techniques
- Prioritizing Customer Service Tasks
Implementing Service Recovery
- Principles of Service Recovery
- Implementing a Service Recovery Plan
Managing Online Customer Interactions
- Digital Transformation and Customer Service
- Delivering Exceptional Digital Customer Service
Showcase your achievement
You will earn a Certificate of Completion and Skill Badge for each individual skill in this Skills Pathway when you've successfully completed each skill with a score of 85% or higher. Share your accomplishments by uploading them to your social media profiles, such as LinkedIn®¹.
¹ LinkedIn is a registered trademark of LinkedIn Corporation and its affiliates in the United States and/or other countries.
Frequently asked questions
What is a skill module?
A skill module teaches a single skill in four to eight hours
- A one-hour skill module teaches a single skill in about one hour.
Every type of skill module features one or more assessments and awards a shareable digital skill badge when completed with a score of 85% or better.
What is a Skills Pathway and what are the different types?
A Skills Pathway is a series of skills that can be learned over a period of time.
Prebuilt Pathway: A series of two or more existing skill modules that’s ready to launch today.
- Training Pathway: A series of two or more one-hour skill modules that does not prepare employees for a certification exam or help them earn recertification credits.
- Certification Pathway: Completing this Prebuilt Pathway can help employees prepare for a third-party certification exam.
- Recertification Pathway: Completing this Prebuilt Pathway can help employees earn recertification credits for a specific agency such as SHRM® and HRCI®.
Tailored Skills Pathway: Select multiple existing skill modules to create this Pathway. Skill modules and assessments can be modified slightly to accommodate the needs of your business.
Custom Skills Pathway: Our team will build completely new skill modules and assessments for your business and workforce.
SHRM is a registered trademark of Society for Human Resource Management. HRCI is a registered trademark of HR Certification Institute.
Does Developing Effective Customer Service for Business have any prerequisites?
There are no prerequisites. All levels and skill sets are welcome to take the Developing Effective Customer Service for Business non-college-credit Training Pathway.
What’s it like to participate in the Professional Development Developing Effective Customer Service for Business Training Pathway?
Developing Effective Customer Service for Business has seven one-hour skill modules comprised of subjects like Implementing Service Recovery. Each module has a knowledge check and skill assessment where employees can demonstrate what they’ve learned. You can expect this Skills Pathway to take about seven hours, and all modules are non-credit, 100% online and self-paced.