UNIVERSITY OF PHOENIX | WHITEPAPER
2024 Generative AI Report: L&D's Breakthrough Moment
Abstract
This research from Executive Networks and University of Phoenix in late 2023 explored how HR and talent leaders are using GenAI at work, along with their perceptions about the future of the learning and development (L&D) function in this age of GenAI. Knowledge workers were also surveyed in order to better understand their experiences and perspectives around GenAI and the impact these new tools are having on their job and their organization. The report presents key findings that: HR and Talent leaders are optimistic about GenAI and moving fast to use it across the HR function – especially in learning; only a third of knowledge workers are confident about using GenAI. Women trail men in use and confidence; and while HR leaders and knowledge workers see many ways GenAI can enhance their work, real barriers could slow progress. The study uncovered learning gaps that need to be closed and barriers that could slow adoption if not addressed. To help close those gaps, the study includes recommendations of five important actions talent leaders should take now to maximize the positive impact of GenAI for their organizations.
Contributors
Gina Jeneroux is on a mission to change how people build new skills to prepare for a bold future, starting now. Through a 30+-year career in the finance and learning industries – including five years as Chief Learning Officer at BMO Financial Group – Gina has developed deep expertise in business leadership, human-centered design, and predicting and developing skills for the future. She has a proven track record of driving strategies and solutions that make an impact, and she has led her teams to win more than 20 global awards.
Today, you'll find Gina at the intersection of AI, skills and industry, as a strategist, GenAI adventurer, Professor of Practice, and Chief Skills & Innovation Officer. Gina holds an MBA from Dalhousie University, and she is a curious explorer who tries to learn at least one new thing each day.
Raghu Krishnaiah’s career as a seasoned change agent and strategist spans more than 20 years of progressive P&L management, strategy, sales and marketing, product, operations, technology, human resources, and data-analytics responsibilities. As the Chief Operating Officer at University of Phoenix, Krishnaiah is instrumental in the transformation of the University and responsible for all operating strategy and results.
Krishnaiah earned both a Bachelor of Science in Electrical Engineering and Computer Science and a Master of Science in Electrical Engineering from Massachusetts Institute of Technology (MIT), as well as a Master of Business Administration from The Wharton School at University of Pennsylvania.